HOW CAN WE HELP YOU?

There is no choise in delivery moment when you place an order on our webshop. We will deliver the order with DHL and with a standard daytime delivery. In case you are not home at the time of delivery, the DHL deliverer has the option to deliver you package by the end of the day at a DHL pick-up point. In this case, please check your track and trace link to see where your package has been delivered.

This is not possible free of charge.
If you want DHL to pick up your return package, then you have to pay for this service yourself.
While you have to pay for the pick-up, the returnshipment is free of charge. Please use the returnlabel which you have received in the package.

Shipped within 3-5 days

You can reach us by phone on +31 (0)88 053 0550 on Monday to Friday from 9AM - 5PM or by sending an email to webshopservice@pme-legend.com. We strive to respond within 24 hours on working days.

When you have returned a package at a DHL pick-up station, please follow your return shipment with the track and trace you receive from DHL.
As soon as the package has been returned to our warehouse, it could take up to 3 working days for our warehouse to process. You will receive a return confirmation within these 3 working days via e-mail.

You will be informed about a return payment in the confirmation e-mail of the return.
Depending on the payment method you have used this could take between 1 and 7 working days.